You must have Zotero Standalone open to use the Chrome and Safari capture icons. You can not have Zotero in Firefox and Standalone open at the same time. If you get an error, report it in the Zotero Forums with a Report ID. In Zotero, go to the Cite Word Processors pane of the Zotero preferences, click the Reinstall Microsoft Word Add-in button, and then restart Word. Standalone has connectors that work with Safari and Chrome browsers as well as Firefox. If the Zotero option doesn't show up in that menu, try reinstalling the Word plugin from Zotero.
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